Privacy, Terms of Service & Security Policies

At PHBdirect.com, we recognize and respect the importance of maintaining the privacy of our customers and members and have established this Privacy Policy as a result. Below we describe why we gather customer, member and third party information, what information we collect, how we collect it, what we use the information for and how you can instruct us if you prefer to limit the use of that information. This Privacy Policy is part of the Terms of Use, which governs your use of PHBdirect.com.

Note: You must be 18 years or older to register or shop at PHBdirect.com.

Why do we gather information?
Since our inception, PHB has consistently provided our customers with quality goods and excellent customer service. We gather personal information to allow us to process your orders, to provide an enhanced and more personalized shopping experience and to inform you and your gift and message recipients of special offers and discounts.What information do we gather?
Through our website and emails, including when you place an order, we may collect the following information: your name, telephone number, email address, billing information (credit card number, expiration date and billing address), products purchased, any relevant promotion code and information and the shipping recipients name, address, telephone number and email address. Information you enter is collected even if you cancel or do not complete an order.

How we use “cookies”
A “cookie” is a small file stored on your computer by a Web site which gives you a numeric user ID and stores certain information about your activity on the site. We use cookies to let us know that you are a prior customer and to provide certain features to you, for example to store information on your product selections as you shop on our site, but we do not store any personal information (except your name) or financial information about you using cookies.  Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable this feature, certain aspects of PHBdirect.com, such as the shopping basket, will not function properly.

How we use the information we collect about you.
We use information we collect from you to process your orders, to provide an enhanced and more personalized shopping experience and to inform you of offers and discounts from PHBdirect.com. In the event of a merger, consolidation, or sale or transfer of all or substantially all of the assets or business of PHB Northwest, Inc. (a “Successor”), one of the assets which would generally be transferred is the information we collect from our customers and members. However, the use of this information by any Successor would still be governed by the terms of this privacy policy, as amended from time to time, including any amendment after such transaction, and you will continue to have the right to opt-out of sharing your information with third parties.

We may disclose any information you provide to PHB (i) when we believe disclosure to be appropriate to comply with any law, regulation, or governmental request, or to comply with judicial process or (ii) if such disclosure is necessary or appropriate to operate this web site or to process any purchases you make or conduct any promotions you participate in; (iii) to protect the rights or property of PHB, its users, Sponsors, Providers, Licensors, or Merchants.

Links
PHBdirect.com wants you to be aware that when you click on links and/or ad banners that take you to third-party Web sites, you will be subject to the third parties’ privacy policies, not ours. While we support the protection of privacy on the Internet, we cannot be responsible for the actions of third parties. We encourage you to read the posted privacy statement and user terms and conditions whenever interacting with, and prior to providing any personal information to, any other Web site.

Your Security
Our Web site encrypts your credit card number prior to transmission over the Internet using secure socket layer (SSL) encryption technology. This technology works best when the site is viewed using Microsoft’s Internet Explorer or Netscape Navigator.  However, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. Although we make reasonable efforts to safeguard your personal information once we receive it, we cannot warrant the security of information you transmit to us.

Corrections
If you would like to update or correct information previously provided to us, please send an e-mail with your new information to shop@phbdirect.com .

Your Consent and Changes to this Policy
Subject to the above provisions, by using our Web site, you consent to the collection and use of information by us and the terms of this Privacy Policy. We may change our Privacy Policy from time to time and we will post those changes so that you are always aware of what information we collect, how we use it, and under what circumstances we may disclose it. By using PHBdirect.com, after such changes and posting, you agree to be legally bound and to abide by the changes and other provisions contained in the Privacy Policy and Terms of Use.

Your Comments
PHBdirect.com welcomes feedback concerning its privacy policy. Please send your comments and questions to shop@phbdirect.com .