Customer Service

Have a Question?
Call Us
Toll Free: 800-676-4025
Phone: 503-575-1967
Fax: 503-967-7065
E-Mail: shop@phbdirect.com
Mailing Address:
14432 Livesay Rd. Oregon City, OR 97045
If you are wanting to check order status or get information on a past order, please login to your account.
Shipping & Delivery
Orders placed online are typically shipped within 24 hours by Fedex or Priority Mail. Orders may be delayed if custom imprinting is ordered or a special order is requested. Custom imprinting takes 10 working days to produce. If an item is backordered from the factory, then we will communicate any delay.
Returns & Replacements
Upon notification by the client by telephone or written request, PHB Company Northwest Inc. will gladly refund or exchange orders minus any shipping costs. PHB will send a check or refund the credit card used in the transaction.
Payment, Pricing & Promotions
We currently accept major credit cards.  If you would like to send a check payment, please contact us by phone at 1-800-676-4025.
Viewing Orders & Updating Account Information
Access to accounts are available through the website.  Simply click on Account at the top of the page and enter your e-mail and password that you created during sign-up.  Your account area allows you to check on current order status, past orders and update preferences.
Privacy & Security
At PHBdirect.com, we recognize and respect the importance of maintaining the privacy of our customers and members and have established a Privacy, Terms of Service & Security Policy which governs the use of PHBdirect.com.  View the policies here.