ORDER PROCESSING & SHIPPING
Orders placed online are typically shipped within 24 hours by Fedex or Priority Mail.  Orders may be delayed if custom imprinting is ordered or a special order is requested. Custom imprinting takes 10 working days to produce. If an item is backordered from the factory, then we will communicate any delay.

REFUNDS AND ORDER CANCELLATION
Upon notification by the client by telephone or written request, PHB Company Northwest Inc. will gladly refund or exchange orders minus any shipping costs.  PHB will send a check or refund the credit card used in the transaction.